Frequently Asked Questions

How do I list a dress on FormalXchange.com? To list a dress on FormalXchange.com, you will need an account with Formal Xchange. Setting up an account only takes a few minutes and can be done here. You will need to enter your name, contact information and choose a user name and password. Once you have an account, listing a used prom dress is done by uploading an image of the formal and selecting the options that best describe it. If there are any additional details you would like to include in your listing, please do so in the additional details. Flaws or damage to the used prom dress or formal must be disclosed in your listing!

How do I calculate shipping on my dress? USPS.com offers a convenient shipping calculator. You will simply need to know an approximate weight of the dress with packaging and the measurements of your box. For instance, a four pound, large box (20x12x14) mailed from my zip code to Beverly Hills would cost approximately $8. You may also calculate shipping on a used prom or wedding dress by finding the flat rate box that best fits your dress and adding that amount into your asking price. Flat rate boxes ship for $5 and up.

Can I sell my used wedding dress on FormalXchange.com? Absolutely. You are welcome to sell new or used wedding dresses on FormalXchange.com. As with all other formal listings, please provide an accurate description and any accessories you are planning to include with the sale of your wedding dress.

What format do my photos need to be in and can I post more than one? Photos uploaded to FormalXchange.com should be high resolution .jpgs. You want buyers to see the formal as best they can as it will improve your chances of selling your used prom dress or formal dress. It is also recommended to post more than one photo of the formal, perhaps a back view so buyers will have an accurate idea of what your formal dress looks like.

Does the formal dress need to be worn in the photo? Formals or used prom dresses can be photographed while worn, on a hanger or on a mannequin. Keep in mind that formals look much better when worn than hanging lifeless on a hanger and may help in the sale. If you don’t have the time to have your photo taken in your last prom dress or the formal no longer fits, display it in a well lit room when you take the picture. Consider eliminating any background clutter also so the buyer’s eye in on the dress and not that pile of textbooks on the desk. Please take a minute to view our photo tips!

Will my personal information show up in my ad? Your personal information will stay private. We want to provide a safe and secure environment in which you can buy used prom dresses, wedding dresses and other formals. We also want sellers to feel secure when they post their used prom dress and other formal dresses. Communication is done through a secure email form and any personal information exchanged will be done at the discretion of buyer and seller.

How do I ultimately sell or buy a used prom dress from FormalXchange.com? If you want to buy a used prom dress you found on our site, alert the seller and ask which payment method they prefer. They may choose to send you an invoice via PayPal to keep their information private or may request a check or money order in their name. Be courteous to the seller and realize that the sooner they receive payment, the sooner they will be able to ship you the formal dress.

How do I package a used prom dress I’ve sold? Formal dresses should be folded carefully to eliminate unnecessary creases in the fabric. They should also be clean. It’s recommended that you place the dress in a large plastic bag before shipping to eliminate the possibility of water damage during shipping. Your used prom dress or formal will most likely be pressed upon receipt, but you don't want the person who bought your used prom dress to be overwhelmed with too many wrinkles or smells in the fabric they weren't expecting.

What does it cost to use this service? There is no charge at this time to list formal dresses or to buy them on FormalXchange.com.

How does FormalXchange.com make money? FormalXchange.com makes money from advertising dollars for commercial ads. We also accept donations from those who've found this service helpful when selling or buying formal dresses. You may donate through PayPal through the links provided when you list a dress. To learn more about how you can place a banner ad on FormalXchange.com, click here.